Order Cancellation and Return Policy

Cancellation Policy

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the zewar due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Zewar reserves the right to accept the cancellation of any order. Zewar also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Returns Policy

Returns is a scheme provided by zewar directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the zewar to you. All products listed in every category have same return policy. Return/Exchange policy and the table below.

What are the Shipping charges?
Delivery charges depends on your purchase amount, we have both free and paid shipping depending on your purchase amount Paid shipping : If purchased amount is less than Rs999 than the delivery charges will be up to Rs100 Free shipping: If purchased amount is greater than or equal to Rs999 we will provide free shipping all over india

What do the different tags like "In Stock", "Available" mean?
'In Stock' For items listed as "In Stock", Zewar will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Logistics, you can return the item through a third-party courier service, You Have to pay only one side charge of the return.

I did not receive my order but got a delivery confirmation SMS/Email.?
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 2 days from the date of delivery confirmation for the Zewar to investigate.

Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

You have probably noticed varying estimated delivery times for us of the product you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location.

How to Confirm Order?
COD:
You Have to Pay 10% Advance For COD order and Rest of Amount you will have to pay to delivery boy

Prepaid:
If You Choose Prepaid Payment Option You Will Get 5% Instant Discount